Contact Us
Got a question about one of our reviews, a correction to flag, or feedback on how we rank the highest payout casinos available to US players? The editorial team at fa-bank.net is happy to hear from you. Use the details below to get in touch — we read every message and aim to reply within 48 hours on business days.
Reach the Editorial Team
The fastest way to reach us is by email. Whether your query is about a specific casino listing, a bonus term that looks out of date, or a general question about how we work, send it to [email protected] and a member of the team will get back to you.
When you write in, please include as much detail as possible — the casino name, the offer or feature you're asking about, and any relevant screenshots if you have them. This helps us investigate and respond accurately rather than asking follow-up questions.
What We Can Help With
- Review accuracy: If you spot a factual error in one of our casino write-ups — an outdated bonus figure, an incorrect payment method, or a licensing detail that has changed — let us know. Keeping our information current is a priority.
- Reader experiences: We don't conduct live deposits or withdrawals ourselves, so first-hand player accounts are genuinely useful. If your experience with a listed casino differs significantly from our assessment, we want to hear it.
- Editorial suggestions: Think we're missing a casino worth covering, or that our comparison criteria should include something we've overlooked? We're open to that conversation.
- Responsible gambling concerns: If you or someone you know needs support with gambling, please visit our responsible gambling page for guidance, self-exclusion information, and links to US support services. This is not something to send by email — those resources are available immediately.
- Partnership and commercial enquiries: If you represent a casino brand and want to discuss how fa-bank.net works with operators, you're welcome to reach out at the address above. Please note that commercial relationships do not influence our editorial rankings.
Response Times
We aim to acknowledge every email within 48 hours on weekdays. Complex queries — particularly those involving detailed fact-checks or review updates — may take a little longer. We will always let you know if that's the case.
We do not operate a live chat or phone line at this time. Email remains the most reliable way to get a considered response from the right person on the team.
A Note on Our Independence
fa-bank.net is an independent comparison and review site. Our editorial team researches and verifies casino information based on publicly available terms, licensing records, and reader feedback. Casinos featured on this site may pay a referral commission when a reader follows a link and registers — but that commercial arrangement does not determine which casinos appear, how they are ranked, or what is written about them. You can read more about how we operate on our About Us page.
If you believe a ranking or write-up is materially inaccurate or misleading, please flag it. Corrections that hold up to scrutiny are made promptly and credited where appropriate.
Responsible Gambling — Get Help Now
Online casino games are a form of entertainment. They involve real money, a built-in house edge, and outcomes that are never guaranteed. If gambling has stopped being enjoyable, or if you're concerned about your own habits or those of someone close to you, please don't wait to seek support.
- National Council on Problem Gambling (NCPG): Call or text the helpline on 1-800-522-4700, available 24 hours a day, seven days a week.
- Gamblers Anonymous: A peer-support network with meetings across the US — find a local group at gamblersanonymous.org.
- State-level self-exclusion: Most regulated US states operate self-exclusion programmes that allow you to bar yourself from licensed online gambling platforms. Contact your state's gaming regulator for details.
Full guidance on deposit limits, session limits, and self-exclusion options is available on our responsible gambling page.
Legal and Terms
Use of this website is subject to our Terms and Conditions. By contacting us, you confirm that you are at least 21 years of age (the minimum legal gambling age in most US states) and that online casino gambling is lawful in the jurisdiction where you are located. Online gambling laws vary by state — it is your responsibility to confirm that participation is permitted where you live before using any casino service we list.
We do not store contact details beyond what is needed to respond to your enquiry, and we do not share personal information with third parties except where required by law.